Returns Policy

Due to the nature of the product we supply, we only provide returns in limited situations where there was a problem with the product. We need to be notified of this within 48 hours of your purchase so we can arrange a replacement product or a refund.

WHAT can be returned?
Damaged or faulty items may be returned, providing they are not in our glassware gift range. We cannot take any responsibility for faults or damages that occur after purchase if the product is part of this premium glassware range.

WHEN do items need to be returned by?

WHERE do items need to be returned to?


HOW do customers return items?

SHIPPING for returns?

CREDIT for returns?

Instore return option?

Packing materials?